FAQ

Frequently Asked Questions

Our company is family owned, tight-knit, and takes a great amount of pride in its work. We have created a team here in Richmond with some of the most skilled, friendly, and careful movers in the area. In addition to having great movers, we also have some of the best rates in the area.

We are one of the most affordable companies in the area that is licensed, insured, and reputable. We truly have the best value.

In addition to being insured, we also protect items with high quality furniture pads and protective wrap. Our team begins each move by professionally wrapping furniture and looking one step ahead to prevent damages.

Absolutely. Our team is equipped with tools for disassembly and assembly of beds, bunk beds, baby cribs, tables, and more. This is included at no extra cost.

We do not require drawers to be completely emptied, however we do ask that all fragile, valuable, and hazardous items be removed.

In addition to our hourly rate we occasionally have a heavy item fee for excessively heavy items (pianos, gun safes, etc.) and a processing fee if you choose to pay via credit/debit card. In the quoting process you will be asked about any excessively heavy items. You will then be clearly told of any additional fees upfront when the quote is given. We take a strong stand against hidden fees.

We are happy to offer guaranteed flat rates for some smaller moves. However, we may require an inventory list of the items being moved or an in home survey.

We accept both cash and credit/debit card. If you choose to pay via card there is a 3% processing fee which you will also be reminded of at the beginning of your move day. We no longer accept personal checks.

We are flexible and always try our best to accommodate your schedule. However, in order to guarantee a specific date it is always best to book as soon as possible.

On The Fly Moving Guys, LLC was formed by two childhood friends in Glen Allen, who in their teen years helped people move and learned to love the moving grind. As adults we had fresh ideas on how to improve the moving industry here in Virginia, all while maintaining our passion for the job.

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