FAQs

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On The Fly Moving Guys FAQ

On The Fly Moving Guys, LLC was formed by two childhood friends in Glen Allen, who in their teen years helped people move and learned to love the moving grind. As adults we had fresh ideas on how to improve the moving industry here in Virginia, all while maintaining our passion for the job.

Why should we use your company out of all the others in the area?

Our company is family owned, tight-knit, and takes a great amount of pride in its work. We have created a team here in Richmond with some of the most skilled, friendly, and careful movers in the area. In addition to having great movers, we also have some of the best rates in the area.

Are you the most affordable company in Richmond?

We are one of the most affordable moving companies in Glen Allen and all Richmond, VA area that is licensed, insured, and reputable. We truly have the best value.

How will you protect my belongings while they are being moved?

In addition to being insured, we also protect items with high quality furniture pads and protective wrap. Our team begins each move by professionally wrapping furniture and looking one step ahead to prevent damages.

Do you take apart beds, tables, etc. ?

Absolutely. Our team is equipped with tools for disassembly and assembly of beds, bunk beds, baby cribs, tables, and more. This is included at no extra cost.

Do dresser drawers need to be emptied?

We do not require drawers to be completely emptied, however we do ask that all fragile, valuable, and hazardous items be removed.

Do you have any additional fees outside of your hourly rate?

In addition to our hourly rate we occasionally have a heavy item fee for excessively heavy items (pianos, gun safes, etc.) and a processing fee if you choose to pay via credit/debit card. In the quoting process you will be asked about any excessively heavy items. You will then be clearly told of any additional fees upfront when the quote is given. We take a strong stand against hidden fees.

Do you offer flat rates?

We are happy to offer guaranteed flat rates for some smaller moves. However, we may require an inventory list of the items being moved or an in home survey.

What forms of payment do you accept?

We accept both cash and credit/debit card. If you choose to pay via card there is a 3% processing fee which you will also be reminded of at the beginning of your move day. We no longer accept personal checks.

How far in advance should I book my move?

We are flexible and always try our best to accommodate your schedule. However, in order to guarantee a specific date it is always best to book as soon as possible.